Medical records accessed 78% faster and increased patient volumes with no additional staff.
Academic Medical Center Transplant Department Case Study
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Case Study Highlights
Focus on Efficiency
Records are received 78% faster allowing an increase in patient volumes without adding new staff positions.
Easy to Use
“The system is very easy to use. It took almost no time for us to get up to speed and see results.”
Increasing Staff Satisfaction
“It has reduced a lot of frustration for staff. Everyone has access to what they need.”
As the academic medical center’s leading reputation grew, it experienced a 30% increase in adult kidney transplants over just two years. With a rise in demand, the center turned to eHealth Technologies as a trusted partner to retrieve medical records in just 1–3 days.
“It’s impressive how fast we get things back,” says the lead transplant coordinator.
Since 2017, the department has seen an uptick in the number of scheduled adult kidney transplant patients. Managing growth has both rewards and challenges—including an increased burden on staff who are tasked with requesting medical records for referred patients.
Prior to working with eHealth, the department relied on clinicians and patients to request the records. It often took several weeks for records to arrive by fax or postal mail, and many needed to be scanned and imported before a patient could be scheduled. Even electronic records required manual review by staff to ensure completeness—and often several requests needed to be made before a complete set of patient reports was obtained.
“Getting records ourselves manually took a really long time,” says the lead transplant coordinator. “It was a tedious process of faxing, phone calls, and handwritten forms—then follow-up and a lot of waiting.”