Medical records accessed 78% faster and increased patient volumes with no additional staff.

As the academic medical center’s leading reputation grew, it experienced a 30% increase in adult kidney transplants over just two years. With a rise in demand, the center turned to eHealth Technologies as a trusted partner to retrieve medical records in just 1–3 days.

“It’s impressive how fast we get things back,” says the lead transplant coordinator.

Since 2017, the department has seen an uptick in the number of scheduled adult kidney transplant patients. Managing growth has both rewards and challenges—including an increased burden on staff who are tasked with requesting medical records for referred patients.

Prior to working with eHealth, the department relied on clinicians and patients to request the records. It often took several weeks for records to arrive by fax or postal mail, and many needed to be scanned and imported before a patient could be scheduled. Even electronic records required manual review by staff to ensure completeness—and often several requests needed to be made before a complete set of patient reports was obtained.

“Getting records ourselves manually took a really long time,” says the lead transplant coordinator. “It was a tedious process of faxing, phone calls, and handwritten forms—then follow-up and a lot of waiting.”