Record Retrieval
Implementation
Partners You Can Rely On
eHealth Technologies’ Record Speed Launch Program allows you to quickly deploy the eHealth Connect Record Retrieval platform.
- When partnering with our team, your department will be up and running with a streamlined, comprehensive solution to enhance your patient and clinician experience in approximately four weeks.
- A dedicated strategic account manager will provide you with personalized attention to ensure a seamless process.
- Client relationships start with a review of the customer’s goals and expectations, and a project plan is continually updated throughout the process.
Week-By-Week Launch Process
Realize outcomes in record speed with our 30-day launch process
Kickoff Call
- Team introductions
- Overview of the launch process
- Roles and responsibilities
- Customer goals and expectations
- Project plan agreement
- Preliminary setup work
Workflow Discovery & Clinical Customizations
- Understand current workflow
- Identify opportunities for improvement
- Review referral volume and growth potential
- Review use of indexed record with key physicians
- Introduce the record retrieval system: record templates, clinical key words, category organization, document delivery
Technology Setup (if applicable)
- Build image upload/delivery to PACS via DICOM feed
- Build record upload/delivery to EMR via HL7 ADT feed
Finalize Materials & Launch Preparation
- Launch readiness meeting
- Finalization of all templates, key words, categories, and delivery decisions
- Confirm training schedule and resources
- Distribute secure user IDs and passwords
Training & Go Live
- User training of the Referral Management System- remove or on-site training – 2-4 hours per department/service line
- Live submission of cases
- Post-training shadowing and support
Ongoing Optimization
- Post launch
- check-in calls held for 4-5 weeks post-launch
- Review of metrics, performance and usage
- Identify areas for further optimization
- Ongoing Quarterly calls after the initial 4-5 weeks