Doctors at Table looking at tablet

Record Retrieval


Partners You Can Rely On

eHealth Technologies’ Record Speed Launch Program allows you to quickly deploy the eHealth Connect Record Retrieval platform.

  • When partnering with our team, your department will be up and running with a streamlined, comprehensive solution to enhance your patient and clinician experience in approximately four weeks.
  • A dedicated strategic account manager will provide you with personalized attention to ensure a seamless process.
  • Client relationships start with a review of the customer’s goals and expectations, and a project plan is continually updated throughout the process.

Week-By-Week Launch Process

Realize outcomes in record speed with our 30-day launch process

Kickoff Call

  • Team introductions
  • Overview of the launch process
  • Roles and responsibilities
  • Customer goals and expectations
  • Project plan agreement
  • Preliminary setup work

Workflow Discovery & Clinical Customizations

  • Understand current workflow
  • Identify opportunities for improvement
  • Review referral volume and growth potential
  • Review use of indexed record with key physicians
  • Introduce the record retrieval system: record templates, clinical key words, category organization, document delivery

Technology Setup (if applicable)

  • Build image upload/delivery to PACS via DICOM feed
  • Build record upload/delivery to EMR via HL7 ADT feed

Finalize Materials & Launch Preparation

  • Launch readiness meeting
  • Finalization of all templates, key words, categories, and delivery decisions
  • Confirm training schedule and resources
  • Distribute secure user IDs and passwords

Training & Go Live

  • User training of the Referral Management System- remove or on-site training – 2-4 hours per department/service line
  • Live submission of cases
  • Post-training shadowing and support

Ongoing Optimization

  • Post launch
  • check-in calls held for 4-5 weeks post-launch
  • Review of metrics, performance and usage
  • Identify areas for further optimization
  • Ongoing Quarterly calls after the initial 4-5 weeks