Doctors at Table looking at tablet

Record Retrieval

Implementation

Partners You Can Rely On

eHealth Technologies’ Record Speed Launch Program allows you to quickly deploy the eHealth Connect Record Retrieval platform.

  • When partnering with our team, your department will be up and running with a streamlined, comprehensive solution to enhance your patient and clinician experience in approximately four weeks.
  • A dedicated strategic account manager will provide you with personalized attention to ensure a seamless process.
  • Client relationships start with a review of the customer’s goals and expectations, and a project plan is continually updated throughout the process.

Week-By-Week Launch Process

Realize outcomes in record speed with our 30-day launch process

Kickoff Call

  • Team introductions
  • Overview of the launch process
  • Roles and responsibilities
  • Customer goals and expectations
  • Project plan agreement
  • Preliminary setup work

Workflow Discovery & Clinical Customizations

  • Understand current workflow
  • Identify opportunities for improvement
  • Review referral volume and growth potential
  • Review use of indexed record with key physicians
  • Introduce the record retrieval system: record templates, clinical key words, category organization, document delivery

Technology Setup (if applicable)

  • Build image upload/delivery to PACS via DICOM feed
  • Build record upload/delivery to EMR via HL7 ADT feed

Finalize Materials & Launch Preparation

  • Launch readiness meeting
  • Finalization of all templates, key words, categories, and delivery decisions
  • Confirm training schedule and resources
  • Distribute secure user IDs and passwords

Training & Go Live

  • User training of the Referral Management System- remove or on-site training – 2-4 hours per department/service line
  • Live submission of cases
  • Post-training shadowing and support

Ongoing Optimization

  • Post launch
  • check-in calls held for 4-5 weeks post-launch
  • Review of metrics, performance and usage
  • Identify areas for further optimization
  • Ongoing Quarterly calls after the initial 4-5 weeks