eHealth Technologies works with over 17 of the 20 U.S. News & World Report Honor Roll Hospitals for 2020-2021. The case studies below demonstrate different results that facilities have achieved in terms of:
- Reducing referral to appointment or treatment time
- Increasing staff and physician satisfaction
- Streamlining patient intake processes
- Standardizing how medical records from outside facilities are organized and delivered
- Supporting patient satisfaction and experience ratings
“With eHealth Technologies we’ve experienced valuable time savings by not having to reach out to clinics for medical records while trying to complete patient reports.”
– Tiffany Jordan, Data Manager
Sarah Cannon Transplant and Ceullar Therapy Programs/TriStar Centennial Medical Center
“I couldn’t imagine having to do what eHealth Technologies does, PLUS my actual job – it would take so much time. It’s so easy to request records and I know I can trust the results. If the eHealth team says they don’t have any records, I know the team did everything they could to find them.”
– Lais Borin da Silva, Kidney Transplant Program Assistant
Medical University of South Carolina
“In the past I was responsible for obtaining records on my own. Partnering with eHealth Technologies has positively changed my workflow. The constant follow-up and fast results are very valuable.”
– Cathy Tobler, Administrative Assistant
Emory Healthcare
“We see many patients in our Cancer Center and need to obtain their records for their continuity of care. With eHealth Technologies, the process to retrieve records is eliminated for the Provider teams, allowing them to focus on the treatment and plan of care for each patient.”
– Nikki Russell, Patient Procedure Scheduler, Robert H. Lurie Comprehensive Cancer Center
Northwestern Medicine
“When eHealth Technologies does all the leg work to retrieve and organize medical records, our team is able to concentrate on our patients’ other needs.”
– Christy Leek, CAM (AAMA), Post Heart Transplant
MUSC Health, Medical University of South Carolina
“Partnering with eHealth Technologies allows our team to have more time available for the review of records.”
– S. Jaylynn Hutson, BSN, RN, Program Nurse Coordinator
HealthScope Benefits
“When we receive all of the patient’s medical records from eHealth Technologies it makes it easier for our team to help the patient.”
– Amelia Fisher, Patient Care Specialist
Carrum Health
“eHealth Technologies enabled us to open the door wider and see more patients, particularly for our kidney transplant program, where we have the largest volumes.”
– Kim Phillips, Senior Director, Transplant Service Line
University of Utah Health’s Transplant Center
“eHealth Technologies has given my staff more time to take care of getting our patients through the evaluation process and on the transplant waitlist.”
– Darryl Lundeen, MSHA, BSN, RN, Director of Transplant Services
Banner University Medical Center Tucson
“eHealth Technologies has been a game changer for our staff.”
– Kristin Pedersen, Associate Director of Solid Organ Transplant
Banner Health
“eHealth Technologies is a ‘lifesaver’ for our transplant center! Thank you for the great work you do to support our teams.”
– Beth Begley, RN, Senior Manager Clinical Services & Operations
Kidney and Pancreas Transplant Programs, Emory University Hospital
“Partnering with eHealth Technologies goes allows us to serve our patients faster – and with all of the critical information that is needed to continue their care.”
– Marina Hayes, Medical Assistant
University of Utah Health
“eHealth Technologies is able to expediate requests for patient medical records and images. I receive a better response through eHealth than when I fax a medical record request on my own.”
– Cathy Kay, Patient Care Coordinator
Banner University Medical Center Tucson
“eHealth Technologies helps alleviate the amount of work that our team needs to do to process a transplant patient in a timely manner.”
– Brandon A. MacCuish, MHA, RSH, OAM – Assistant Supervisor
Mayo Clinic Florida
“The ability to review records in a clinically-organized, searchable format based on ‘organ-specific’ keywords makes our doctors happy.”
– Kim Phillips, Senior Director, Transplant Service Line
University of Utah Health’s Transplant Center
“eHealth Technologies saves us time so we can focus on other patient service activities.”
– Rommel Alvarez, Patient Liaison
Northwestern Medicine
“I cannot express how much I depend on my eHealth Technologies teams. They are wonderful. We care for Stage 4 lung cancer patients and having medical records is essential to our patient’s care. eHealth responds quickly, saves time, gets the information we need and manages indexing. We always have what we need prior to patient visit. Without the eHealth team, I couldn’t do what I do every day for patients. They are the best!”
– Tracy Parreco, Intake Coordinator
UCHealth
“Working with four high volume providers is very stressful and time consuming. Submitting requests via eHealth Technologies has saved me a lot of time off the phones so I can attend to our most critical patients.”
– Cherlynn T. Enriquez, Clinical Assistant
UC San Diego Health, Moores Cancer Center
“eHealth Technologies removes the burden of collecting records for our patients. Their team gets all the records I need without any effort on my part.”
– Mehakpreet Romana, Patient Care Coordinator
University of Washington Medical Center
“The biggest benefit of working with eHealth Technologies is time. We no longer spend our time waiting on patient authorizations or chasing down slides and image studies from pathology and radiology departments. eHealth helps us do our jobs more efficiently.”
– Nicole Thomas, Advisor
Memorial Sloan Kettering
“Our workflow is much faster and easier with eHealth Technologies. I like how well the team communicates with me on a regular basis.”
– Mitzy Sanchez, Medical Assistant
Scripps Health, Oncology Department
“One of the strongest benefits of working with eHealth Technologies is that I can be confident that requests are being processed in a timely fashion. The eHealth team provides regular updates on delays and when additional information is needed.”
– Virgina Gayles, Access Specialist
Rush University Medical Center, Division of Hematology/Oncology/Cell Therapy
“This service truly streamlines the patient care process and enables us to see a new patient in a timely manner. We saw immediate impact on our staff workflow and efficiency. We were even able to schedule more patients.”
– James P. Wilmot Cancer Center at University of Rochester Medical Center
“The evaluation period has decreased from four months to two weeks.”
– University of Nebraska Medical Center, Transplant
“With eHealth Connect, we have virtually eliminated delays caused by gathering essential records, so teams from multiple specialties can collaborate more quickly on a treatment plan. The service helps to foster stronger bonds between our patients and physicians.”
– Henry Ford Health Systems, Cancer
“eHealth Connect has dramatically improved physician and staff satisfaction with the record retrieval process. More important, we’re able to offer our patients more immediate care, with complete medical histories at our fingertips.”
– Henry Ford Health System, Transplant
“We have seen internal image workflow management go from 40-60 minutes to approximately 10 minutes per patient. We estimate the entire retrieval process took an average of 90 minutes per patient and now only takes about nine minutes.”
– University Hospitals, Seidman Cancer Center
“We are not only saving money, but we have a more efficient utilization of our staff.”
– Penn State Milton S. Hershey Medical Center, Transplant
“Another key benefit is the receipt of records electronically. Electronic documents also help with HIPAA compliance.”
– University of Pittsburgh Medical Center, Transplant University Hospitals, Seidman Cancer Center
“More complete patient history translates to a more accurate evaluation for potential donors.”
– University of California San Francisco Medical Center, Transplant
Patient Story: Preventing Surgery Delays
eHealth Technologies plays a critical role in helping our clients ensure that patients can receive the care they need in a timely manner. This video tells the story of a patient that was in danger of having to have a surgery rescheduled unless the clinical team had access to the required medical records. Our team was able to successfully gather and provide access to the patient’s medical records in a matter of hours – resulting in increased patient and clinical team satisfaction for our client.
Client Impact Story: UCSD Moores Cancer Center
Patient Story: Chantel’s Story
Right before a scheduled appointment with a new provider, Chantel was informed that her appointment would have to be postponed if the office did not receive her records. Within hours, the eHealth Technologies team was able to collect all of the records needed so she could keep this critical evaluation appointment.
